Rude to the point of anger that we should ask. Very disappointed after walking so far we asked if perhaps we could have a glass of wine and sit by the pool and have the wine charged to our room. walked all the way to the pool bar and when we got there they were closing. We asked the bartender to call and confirm as we had been on our feet all day and we were both exhausted. It was around 9:00 Pm and neither of us wanted to walk the distance there if it was not open. It was loud in the Tavern so we asked the bartender if the beach/pool bar was open. I had dinner at the Tavern restaurant and wanted to go to the beach outdoor bar to discuss business with a potential client. When I would leave my room and say hello they would not speak. Laughing and yucking it up like they were at a party in the hall every morning. Housekeeping staff were loud outside the rooms with no care that guests may be sleeping in and trying to rest. My room was consistently not cleaned every day I returned from the show. I was late for the first day of my show by the time I got there. I loaded them with out help from the staff who treated me as if I had done something wrong. Finally another girl came behind the desk and she looked in the closet and there were my samples. The girl could not have cared less and continued to refuse to check the closet. I was already late for a before show appointment and would soon be late for my show, set up I had to do etc. finally it was 8:30am and still no one was picking up in shipping and receiving. 8 am came and she called but no one was there. She would not go look and insisted they were not there.She said I would have to wait for shipping and receiving to open at 8am. I told her I was told they would be in the closet. The young lady behind the counter said my samples were in shipping and receiving and had not been brought up. I arrived at the front desk at 7:30 am to collect my samples and head to the show. On Friday I inquired about my samples and was told they would be waiting in the lobby closet for me on Saturday morning. I was having product samples shipped to the hotel for the AETA show. The staff has an Us against them attitude and is awful to the extreme. This was the worst hotel experience of my 53 year long life.

How bad could it be? I was about to find out. There are always people who cannot be pleased and I gave the hotel the benefit of the doubt. The online reviews were awful, but since it was the host hotel and would provide me with a convenient way to interact with other potential business contacts I decided to stay there. First, l must say I researched this hotel before I committed to staying there. There are countless reasons why I gave this score.

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